Order and payment

You can place orders through the site and by sending an e-mail to:
Valeriya Yotseva – Product Manager v.yotseva@lot-bg.com

• If you would like delivery, please add this requirement to your inquiry as well as any other requirements you consider important.

An order is considered an advance payment made and received, according to the data provided, an invoice issued and a payment order provided, for tracking the received transfer.


Upon successful completion of an order, you will receive: a notification, an electronic invoice (if a preliminary proforma has been issued) and a warranty card, with which you can collect the items from our warehouse at:
Sofia, Bulgaria, zh.k.Hadzhi Dimitar, 2J Vitinya str. (building: Benny Building), Entr.С, Fl.1, Office 7 – LOT Bulgaria Ltd. Phone: +359 2 840 70 98


When delivery is requested in the inquiry, we prepare a personal offer for the transport of the items, for a specific date of departure of the transport. Upon approval, shipping is paid with the items. Receipt of the transfer is required up to 3-4 business days prior to the shipping date.
Shipment arrival time will be determined based on individual inquiries and final pickup point.
We assist with all necessary documents for transport.

When you want to organize your transport

In this case, we provide you with information on transport dimensions by cartons/pallets.

We remain available for your inquiries and orders.

With respect,
The Team of LOT Bulgaria Ltd – LOT Group


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